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Shipping & Return Policy


All Roller Chain Supply products are guaranteed against manufacturing defects at time of shipment. Claims must be reported within 14 days of receipt to Roller Chain Supply in writing, and specifying type of product defect and date of purchase. Any products found to be defective by an authorized representative of Roller Chain Supply are limited to replacement of product or refund of the original purchase price. Roller Chain Supply cannot be responsible for consequential damages and labor charges. Warranty does not cover deterioration due to normal wear, defects and damage due to alterations, negligence, and use beyond safe operating limits. Roller Chain Supply total liability shall not exceed the original purchase price of the product.

Product Return

The following is Roller Chain Supply Policy on Returned Merchandise.

  • No returns will be accepted without an approved RGA assigned by the Roller Chain Supply Customer Service Department.
  • Returned items without an RGA Number will be refused and returned at the customer’s expense.
  • No returns on Made-to Order or Altered items.
  • Only stock items may be returned for credit. Items returned must be Re-Saleable. The condition of the products shipped back shall be reviewed by a Roller Chain Supply member to determine if credit shall be approved. Please make sure products are properly packaged for return shipping to ensure it does not get damaged in the return shipping process. If damaged in shipping, no credit shall be issued.
  • No returns allowed after 90-days from purchase date.
  • A credit will be issued for the original purchase price minus a restocking fee as follows:
    1. Value of $300.00 or less - $50.00 minimum restocking charge.
    2. Value of $300.01 and up - $20% of value.
  • Credit balances may only be applied to future orders. Roller Chain Supply will not make reimbursements for outstanding credit balances that are unused. All credit must be used within 12-months of issue date or they will be considered void and/or forfeited.
  • Shipping charges on products will not be reimbursed or credited. This responsibility is of the company returning products and must be prepaid.
  • Stock items not returned prepaid shall be refused and returned at customer’s expense.
  • If the returned stock items were originally delivered freight prepaid, the credit will be minus the outbound freight (prorated to weight of returned stock items).

Cancelled Orders

Domestic orders cancelled due to customer error will be subject to a 20% cancellation fee. International orders cancelled due to customer error will be subject to a 30% cancellation fee.

Freight Policy

Orders over $399.00, shipped within the Continental United States qualify for free standard ground shipping. International Freight charges will be FOB shipping point and will be prepaid and added to the invoice. The customer is responsible for all duties, taxes and brokerage fees. In scenario’s where the shipping warehouse does not offer a preferred shipping method, an alternative method shall be selected to expedite the order as efficiently as possible. This is subject to the warehouses discretion.

Fulfillment Policy

Roller Chain Supply stock orders placed before 12PM CDT, M-F on RollerChainSupply.com or by phone are normally shipped within 24 Hrs. Non-stock/ Made-to-Order items are subject to availability and production schedule. A confirmed turnaround time will be given once order is placed.